What is Entourage?
Entourage is an email client application which enables you to send, receive and manage emails from your workstation, just like Mulberry, Eudora or Microsoft Outlook.
Entourage is in fact a variant of Outlook that was developed by Microsoft specifically for use on Macintosh machines rather than Windows PCs. Thus it shares many features in common with Outlook as well as having a similar user interface.
However please note that Entourage can only be installed and run on a Macintosh, so it is not a suitable email client application if you have a Windows PC. Its sister application Outlook, conversely, can only be installed and run on a Windows PC and not on a Macintosh.
Why use Entourage?
The College's current main email software for staff, Mulberry, is no longer being actively developed - although it still works fine for the moment - so we will need to replace it. After requests from a wide range of staff across the College for Outlook (PC users) and Entourage (Macintosh users), we piloted both of these applications. After successful completion of the pilot testing, we are now offering Macintosh users Entourage as an alternative to Mulberry.
How do I decide between Entourage and Mulberry?
Both Entourage and Mulberry have the core email functionality you would expect. Here are some of the less obvious functions, which may or may not be relevant to you, to help you decide which to use.
| Functionality | Mulberry | Entourage |
|---|---|---|
| Multiple identities: | ✓ | ✗ |
| Ability to share mailboxes: | ✓ | ✗ |
| Ability to view shared mailboxes: | ✓ | ✓ |
| Central address book: | ✓ | ✗ |
| Central outgoing mail: | ✓ | ✓ |
| Central preferences: | ✓ | ✗ |
Entourage 2004 in Open Access and Teaching Rooms
When using Entourage on the machines in the Open Access and Teaching room areas you will need to repeat the setup process each time you log on.
Frequently Asked Questions
Select question using drop down box below.
Help with Entourage
Using the Office Assistant
- From the Main Menu, choose Help > Use the Office Assistant (view screenshot)
- This will cause the familiar Microsoft box Office Assistant graphic to appear.
- Click on the Office Assistant graphic to display the balloon in which you can type a question (view screenshot)
- Type "create new email" in the balloon. Click Search.
- The help results will be displayed in a balloon above the Office Assistant. Click on a result to display it in a separate window:
If you cannot find the answer to your question in the online help or in the FAQs above, please contact the IT Services Helpdesk on extension 7555 or email them at helpdesk@gold.ac.uk.
Training
Many people will find that Entourage is similar to other email applications that they have already used, and that it is very easy to understand and use for all of their email needs. Other users may need some training to provide and introduction to Entourage and to orientate themselves properly.
The 34 page Getting Started Guide may be sufficient for you, but sometimes hands-on training away from your desk can be a better way to learn. So we are also providing a 1.5 hour training session covering the same material.
To ease the booking process please confer with your colleagues and agree a time to come together rather than individually. Perhaps your team leader can co-ordinate it so that you can all be there together?
- We need a minimum of 4 participants to run a course and the maximum per session is 12.
- Please let us know one week in advance so that we can arrange for staff to teach the sessions.
Please complete ALL fields in the form below to make a request for training.